This Privacy Policy applies to Vistarika.com and related purchase, enquiry and support interactions. The India storefront is operated by TopGlobals Healthcare Services, with product, technology, marketing and commerce support from Techlithic Solutions LLC and its India affiliate. In this policy, “Vistarika,” “we,” “us” and “our” refer to the relevant entities involved in providing the website, product and support.
1. Information we collect
Information you provide
- Name, email address, phone number and organisation.
- Billing and shipping address, delivery instructions and order details.
- Enquiry, support, return, refund or corporate-order information.
- Communication preferences and any information you choose to include in a message.
Information generated through use
- Browser, device, language, approximate location, pages viewed, referring page and interaction events.
- Cart status stored on your device.
- Cookie choices and analytics or advertising events, where you consent.
- Payment status, transaction reference, product, amount and limited billing metadata supplied by Stripe.
2. Why we use personal data
- Process and fulfil orders, collect payment and provide transaction records.
- Arrange delivery, provide order updates and resolve purchase issues.
- Respond to individual, corporate, partnership and media enquiries.
- Prevent fraud, misuse, security incidents and payment abuse.
- Maintain the site, measure performance and improve customer experience.
- Send marketing communications only where permitted and with a way to opt out.
- Comply with accounting, tax, consumer-protection and other legal obligations.
3. Cookies and measurement
Essential browser storage keeps the single-product cart and privacy choice working. Analytics and advertising technologies should be loaded only after you accept them through the cookie notice. If Google Analytics, Meta Pixel or similar tools are enabled, they may receive device and interaction information under their own policies. You can choose “Essential only” or clear browser storage to reset your choice.
4. Payment processing
Checkout is provided by Stripe. Stripe may collect your name, contact details, address, payment method, device information and fraud-prevention signals. Stripe acts under its own terms and privacy documentation. We receive payment confirmation and transaction information needed to fulfil and support the order.
5. When we share information
We may share only the information reasonably needed with:
- Stripe and other payment, fraud-prevention or billing providers.
- Website hosting, email, analytics, customer-support and security providers.
- Courier, fulfilment, printing and logistics partners involved in an order.
- TopGlobals Healthcare Services, Techlithic Solutions LLC and relevant affiliates supporting Vistarika.
- Professional advisers, auditors, insurers, authorities or courts where required.
- A successor or transaction counterparty in a lawful restructuring, merger, financing or business transfer.
We do not sell personal data as a standalone product.
6. International processing
Vistarika is operated with support from teams and service providers in India and the United States. Personal data may therefore be processed outside your state or country. We use reasonable contractual, organisational and technical measures for such processing, subject to applicable law.
7. Retention
We retain personal data only for as long as reasonably needed for the purpose described, including order fulfilment, support, fraud prevention, accounting, tax, legal claims and regulatory obligations. Retention periods vary by record type. When data is no longer required, we take reasonable steps to delete, anonymise or securely archive it.
8. Your choices and rights
Depending on applicable law, you may request access, correction, completion, updating or deletion of personal data; withdraw consent; object to certain marketing; or raise a grievance. We may need to verify your identity and may retain information where the law requires it.
Send requests to info@techlithic.com with the subject “Vistarika Privacy Request.”
9. Children
The website and checkout are intended for adults. We do not knowingly collect personal data directly from children for advertising or checkout. A parent or lawful guardian should make purchases and supervise use by a minor.
10. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data. No website, payment system, transmission or storage method can be guaranteed completely secure. Keep your devices and email account protected, and contact us promptly if you suspect misuse.
11. Legal framework
We process personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and rules as they apply to our operations. This policy should be read with our Terms and Conditions.
12. Updates
We may update this policy as the product, checkout, service providers or law changes. The updated date at the top shows the latest published version. Material changes may also be communicated through the site or other appropriate channels.
13. Contact and grievance support
TopGlobals Healthcare Services
No. E7, F 206, Purva Windermere, Chennai, Chengalpattu, Tamil Nadu 600100, India
Vistarika Bengaluru office
Ground Floor, Signature Tower, Bellandur, Bengaluru, Karnataka, India
Email: info@techlithic.com · Phone: +91 91765 00552